Adapting to a new way of working brings unique challenges. Managers need to see the full picture of work to be able to take effective action. Realtime dashboards give managers visibility and control of work across locations and departments, so they can make easy and accurate decisions to minimize disruptions.

This is especially useful for remote teams, who can’t jump into the conference room for a quick catch up. It’s important to have regular catch up calls to discuss work. Having a detailed list of work that everyone can discuss and update functions as a virtual whiteboard for team meetings.

Whether it’s unblocking bottlenecks, balancing workloads or changing timelines–managers need the flexibility to recategorize, reprioritise and reallocate work as they need to, so teams can remain
focused and on track to hitting deadlines and SLAs.

During an impact event, work in certain departments may be reprioritized and people may need to
be shifted around. Managers should provide clarity to by clearly presenting new structures, goals and
timelines. By removing work blockers, business leaders will see performance levels will increase.