Application Support Intern

As part of Zarion’s Application Support team, the successful candidate will have responsibility for providing solutions to our Global Clients and play a key role in supporting new and existing Zarion clients. The role involves investigating and solving issues on the Clients critical systems, primarily in the Financial services sector.

What skills and experience you will bring    

The successful candidate will require the following skill sets:

• Excellent problem-solving skills
• Experience of SQL Server or similar
• Knowledge of Windows Operating Systems
• Experience of Web applications or Service Orientated architecture
• Excellent written and oral communication skills
• Experience working in a team environment
• Flexible attitude to working outside regular hours when required

Technologies

The successful candidate will have some experience in these key technologies:

• Microsoft Technologies
• Microsoft SQL 2008 or above
• MongoDB
• Windows Server 2008, Windows Server 2012
• Azure

Responsibilities

• Resolve client issues within agreed SLA’s.
• Monitor and Action calls logged by Clients.
• Monitor and Action system alerts created for maintenance.
• Assume ownership of issues, from beginning to successful resolution.
• Administer and Document calls using Zendesk call tracking system.
• Co-ordinate Escalations both internally and externally.
• Direct dealings with Clients are required both in person and by phone.
• Liaising with external technology suppliers where required.
• Create and upkeep of Knowledge Articles within Zendesk.

Characteristics

The key characteristics that the successful candidate needs to exhibit are:

• Excellent problem-solving skills.
• Works well within Teams
• Comfortable with Client facing tasks
• Pro-active not re-active, desire to get to resolutions
• Works on own initiative
• Logical thinker with the ability to clearly communicate
• Likes a variety of tasks
• Desire to learn
• Always trying to overcome issues and find a resolution
• Willing to work with all other elements of the company

Background

The successful candidate will have one or more of the following:

• A Diploma or Certificate in an IT related discipline

Interested in this role? Reach out to us at jobs@zarion.com.