Customer
Support
Zarion has an experienced customer
support team
dedicated to providing lifetime application support to our customers.
We offer a number of standard support packages – Silver, Gold and
Platinum or can provide the ability to tailor a Flexible Support
Service to a customer’s specific requirements.
The range
of services offered by our support packages include
- Call Logging & Management
- Problem
Identification
- Resolution
Management
- Trend
Analysis
-
Upgrade
Planning
- Software
Installation and Configuration
These
services can be augmented by a number of
additional consultancy services that we can provide in areas such as:
- Disaster Recovery
planning and testing
- System
Health checks
- Performance
Analysis
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