.: Zarion Ltd - Business Process Solutions :.

TouchPoint2 modules

Participant

Modules	Features	Use
Dropzone	Allows files and index information to be sent into workflow Converts files to image format Supports imports Validates data and files submitted Provides an end user receipt	To include ad-hoc externally produced files in the process
Document enquiry	Allows retrieval of image documents via key business information Supports image display and printing	When unplanned access to business documents is required
Work Agent	Standard clients encompassing case and document processing Supports Push and Pull Integrates with Integration Server, Activity Log and Collate	Within operational processes where workflow is used to deliver information to the right people at the right time

Partner

Modules	Features	Use
Email Gateway	Reads email from defined inboxes Converts email and attachments to image formats Creates a work item in workflow	To receive information from external email channels
Fax Gateway	High volume incoming receipt of faxes	To receive copies of original paper based documentation
Web Dropzone	Allows files and index information to be sent into workflow Converts files to configures image format Supports imports Validates data and files submitted Provides an end user receipt	To include ad-hoc files in the process
Web Document Enquiry	Allows retrieval of image documents via key business information Supports image display and printing	To provide access to partners' business documents

Manager

Modules	Features	Use
Work Rating	Provides a means of assessing work items based on a set of business ratings and individual activities	To provide a detailed level of work review using a more comprehensive set of criteria
Metrics	Gathers information from the process Manipulates it into a meaningful format Stores it in an accessible database Provides a standard set of reports to interpret the data	To analyze the performance of the process
Management information	Captures information to provide process measurement and monitoring	Collation of statistics for management use

Utility

Modules	Features	Use
Integration Server	Includes Request Manager and Data Manager	Integrate back office systems into workflow (No need to build your own)
Ascent Gateway	Integrates with Ascent allowing items processed via TouchPoint2 to be sent to Ascent rather than workflow	Allows output to an archive not supported by the framework
Document Collate	Retrieves selected image files Joins them together Converts to PDF Delivers back to user	Access images on remote, unconnected systems Print complex documents
Document Converter	Converts files from one format to a range of configurable image formats	To create a standard format for document storage
Document Link	Polls for files created by external systems Converts files to supported image format Creates a work item in workflow	To place files from external systems into the system e.g. Rightfax TouchPoint2Fax Server Document Production
Administration Tool	Enables configuration of settings and access rights	Provide users with relevant access level

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