New Cloud Release of IWM Now Available

We are pleased to share with you some exciting product news – our new cloud release of Intelligent Work Management is now available!

Just some of the new features and capabilities:

  • Email Capture for Outlook – automatically triage incoming work based on email content and attachments.
  • Ingress for classification and work creation – Enables the capture and classification of information from multiple sources. Business configurable keyword classification enables the creation of work items with the required information to automatically assign work to the right person at the right time.
  • Supervisor UI – new capability to display and configure work item fields. Supervisors now have more control as they can make changes to work item layouts as and when they need to, without IT intervention.
  • Deadlines/date calculator – More flexibility in deadline calculation, allowing for multiple dates catering for daily cut offs and agent time schedules. Giving more control to the business.
  • MyWork new release includes more advanced search functionality, ability to tailor access to data on work items based on permissions.
  • New Administration UI – a single business focused application for configuring all IWM settings.
  • Integration Modules – we continue to build on our open architecture with out-of-the box connectors for Kofax, Automate Connector and OpenText.

 

Stay tuned for more updates around this new release.

Enterprise Ireland IPP program: Zarion and Trinity College Dublin Success Story

Over the past 4 years, Zarion has invested significantly in the modernization and advancement of its Intelligent Work (IW) platform, giving customers greater automated intelligence, and a platform suitable for the adoption of the emerging enterprise Artificial Intelligence technologies.

Zarion has invested over €6m in Research, Development & Innovation (RDI) during this time, funded by revenue growth and government support. Part of this investment was the formation of an Innovation Partnership Projects (IPP) with Trinity College Dublin (TCD). The project was a global research study on the future of work in financial services, supporting the advancement of new insights into work practices and the application of emerging technologies.

The aim was to uncover how Intelligent Technologies (AI, ML, Intelligent Automation, Intelligent Data) impact people, work and the workplace — with a specific focus on the financial services industry.

Academic outputs included the opportunity to harness the collective knowledge in human behaviour, human factors, change management, operations management, and big data analysis (AI & ML) to explore innovative concepts and systems for intelligent work practices.

Assistant Professor Siobhán Corrigan at Trinity’s School of Psychology who worked on the project noted “our partnership with Zarion was of paramount importance as it enabled the creation of empirical based solutions, ensuring their robustness and practical applicability in the insurance and broader financial domain”.

The project was proven to be successful and has validated the future needs in this market as well as allowing the company to develop new products and services. Aidan Dillon, Head of Engineering at Zarion stated that “the IPP gave us the ability to grow and develop the business (with jobs growth expected over the next 2-3 years), increase our customers base and get deeper into current clients. We now have strong evidence to show customers and get their buy in”.

Furthermore, Zarion has committed to a long-term investment in RDI and is engaged in a second, larger phase of research with TCD that is EI funded.

Celebrating over 25 Years of Success with Zarion

We are thrilled to announce that we are celebrating over 25 years of customer success! Our customers are at the heart of everything we do, and we are proud to have worked with them for over two decades. Check out our new video to see how we have been able to make a difference in their daily work lives.

Hybrid Work Series: Episode 7 – Zarion & Trinity Research Initiative

In this final episode in our Hybrid work series we take a look at key findings from our research initiative with Trinity College.

You can watch all 7 episodes of the series on our Youtube channel under the Zarion Digest playlist.

 

Zarion Dare to be Brave in Abseil Challenge in Croke Park

Well done to Zarion’s Caroline, Leah and Marek for successfully completing the abseil challenge in Croke Park. They did us proud and raised a fantastic amount of money for Children’s Health Foundation. Check out our short video with some great memories of the day.

Hybrid Work Series: Episode 6 – How Do You Stop the “Old” Ways of Working from Creeping Back?

In episode 6 of our Hybrid digest series Zarion’s Stephen Ralph talks about ways to stop the “old” ways of working creeping back and the triple bottom line concept.

Hybrid Work Series: Episode 5 – What Tools and Support Could Organisations Provide to Their Staff?

In this episode of the Zarion Hybrid digest series Zarion’s Stephen Ralph talks about the tools and supports that organisations could provide to make their staff more effective in a hybrid work environment.

Hybrid Work Series: Episode 4 – What are the Biggest Issues that Prevent Employees from Maximizing their Time?

What are the biggest issues that prevent employees from maximizing their time? Watch this short video where Zarion’s Stephen Ralph talks through the main factors to consider.

Hybrid Work Series: Episode 3 – What Qualities and Leadership Skills Should Recruiters and Managers Look for?

In this episode of our Hybrid Work series Zarion’s Stephen Ralph looks at the qualities and leadership skills recruiters and managers should look for when seeking the leaders of the future.

 

Hybrid Work Series: Episode 2 – Does Hybrid Working Mean Different Things for Different Generations?

In episode 2 of our digest series, Zarion’s Product Expert, Stephen Ralph, discusses hybrid working in the context of different generations and how there is no “one size fits all” approach.